Customer Care Representative - German Speaker - Retail Sector - Brussels
Fonction
- Follow process from order to cash for your customer to ensure excellent service delivery and followup
- Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
- Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
- Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Participate to the team growth by taking part to improvement projects
Profil
- You have 2 to 5 years working experience in a similar position (experience in the textile industry is an asset)
- You are fluent in German and English, French is a plus.
- You have some knowledge of ERP/CRM, Word, Excel and Outlook
- Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
- Excellent communication skills - verbal and written
- Customer-oriented
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