No Limits, Not even the Sky
No Limits, Not even the Sky

Customer Care Representative - German Speaker - Retail Sector - Brussels


  • Follow process from order to cash for your customer to ensure excellent service delivery and followup
  • Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
  • Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
  • Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Participate to the team growth by taking part to improvement projects


  • You have 2 to 5 years working experience in a similar position (experience in the textile industry is an asset)
  • You are fluent in German and English, French is a plus.
  • You have some knowledge of ERP/CRM, Word, Excel and Outlook
  • Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
  • Excellent communication skills - verbal and written
  • Customer-oriented

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