iRecruit
No Limits, Not even the Sky
iRecruit
No Limits, Not even the Sky
Brussels

Call Center Manager - Digital Media - Brussels

Fonction

  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Profil

An excellent call center manager must be an organized, reliable and results-driven professional. You must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

  • Proven experience as call center manager or similar position
  • Experience in technical customer service is required
  • Languages : German, Dutch, English, French
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient

Notre client

Our client is a European digital media player for point-of-sale network that develops and markets audio, video and interactive solutions.

Offre

  • Attractive Salary
  • Insurance Package
  • Possibility of a company car
  • Company in growth with possibility of evolution in France or in another subsidiary of the Group.

Lieu

Brussels

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